At Francis Trails, we want you to be fully satisfied with your purchase. If for any reason you are not happy with your order, our refund and return policy is outlined below.
Returns
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You may request a return within 7 days from the date of delivery.
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Returned items must be unused, in their original condition, and with all tags and packaging intact.
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To initiate a return, please contact us at [email protected] with your order details.
Refunds
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Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
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Approved refunds will be processed within 7–10 business days after we receive your return.
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Refunds will be issued in the original form of payment (for us, this means cash on delivery refunds will be arranged via direct contact with you).
Exchanges
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Exchanges are available for defective or damaged items reported within 3 days of delivery.
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Please email [email protected] to arrange an exchange.
Non-Returnable Items
Certain items cannot be returned, including:
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Products damaged due to misuse or negligence
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Items without original packaging or proof of purchase
Contact Us
For any questions regarding our Refunds and Return Policy, please reach out to us at:
[email protected]